Privacy Policy

This Privacy Policy applies to Audeez's public pages, logged-in product experiences, creator and business profile flows, fan accounts, collab tools, social features, playlists, highlights, messaging, Audeez AI, support interactions, and payment-related features.

Depending on where you live, Audeez, Inc. may act as a controller, business, or similar responsible entity for personal information processed under applicable law.

Some third-party providers we use, such as Stripe, Google, Firebase, Meta, and AI providers, may independently process your information under their own terms and privacy notices. Audeez is not responsible for the privacy practices of those third parties.

We collect information in several categories.

• Account and identity information. This includes your email address, authentication data, verification status, profile type, display name, username, avatar, bio, links, profession or business type, genres, and page details.
• Content you create or upload. Posts, music, audio, video, images, artwork, captions, reposts, comments, highlights, playlists, collabs, applications, and messages.
• Interaction and community data. Likes, follows, saves, playlist actions, reposts, comments, reports, moderation signals, and activity context.
• Communications data. Messages between users and interactions with Audeez AI, including metadata such as timestamps and participants.
• Payments and commercial data. Subscription data, transaction records, payout status, fees, and billing identifiers. Full payment details are generally handled by Stripe, not stored by Audeez.
• Location data. Locations you choose to provide for profiles, collabs, or discovery.
• Technical and usage data. IP address, browser type, device data, logs, usage activity, and performance data.
• Third-party account data. Data from Google or Meta/Facebook when you sign in using those services.
• Support, compliance, and safety data. Reports, disputes, fraud signals, abuse reports, and support communications.

We collect information:

• directly from you;
• automatically through cookies, logs, and SDKs;
• from other users interacting with you;
• from service providers and integrations; and
• from content you choose to publish.

We use personal information to:

• operate accounts, profiles, and features;
• display and distribute content and collabs;
• power search, recommendations, and discovery;
• enable messaging, notifications, and social features;
• provide Audeez AI functionality;
• process payments, subscriptions, and onboarding via Stripe;
• detect, prevent, and investigate fraud, abuse, and security risks;
• enforce our Terms and policies;
• comply with legal obligations; and
• improve and analyze the service.

We may also use data in aggregated or de-identified form to improve Audeez, develop new features, and train or improve systems, including AI-related features.

If you are located in the UK, EEA, or similar jurisdictions, we rely on:

• Contract – to provide the service;
• Legitimate interests – to operate, secure, and improve the platform;
• Consent – where required;
• Legal obligation – for compliance and enforcement.

Certain information is intended to be public or shared with other users.

Your profile, posts, collabs, comments, and activity may be visible to others and may appear in search and discovery features.

You are responsible for what you choose to publish. Do not share sensitive information unless you are comfortable making it public.

Audeez AI may process your prompts, content, and contextual data to generate responses using third-party providers.

AI outputs may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and using AI-generated content.

You should not submit highly sensitive personal data, confidential information, or third-party data into AI features unless you accept that processing.

We may use interactions with AI features to improve system performance, safety, and relevance.

We may share information:

• With other users and publicly – when you publish content or interact with others.
• With service providers – including hosting, payments, messaging, AI, and infrastructure providers (e.g., Stripe, Google, Firebase, Meta).
• For payments and compliance – including fraud checks, onboarding, and regulatory obligations.
• For legal and safety reasons – to comply with law, enforce Terms, or prevent harm.
• In business transfers – such as mergers, acquisitions, or asset sales.
• With your direction or consent.

We do not sell personal information in the traditional sense, but some sharing may be considered “sharing” under certain laws.

Audeez enables users to connect and transact but is not a party to user agreements.

Personal information may be shared between users as part of collaborations, messaging, and transactions.

Audeez does not control or guarantee the conduct of users, the outcome of collaborations, or the completion of transactions.

We may process and share information to:

• facilitate payments and payouts;
• detect fraud or abuse;
• enforce our Terms; and
• respond to disputes or chargebacks.

Users are responsible for managing their own contractual, financial, and legal obligations with other users.

We use cookies, local storage, and similar technologies to operate and secure the service.

Third-party providers may also use cookies or identifiers.

See our Cookies Policy for more detail.

We retain information as long as necessary to:

• provide the service;
• comply with legal obligations;
• resolve disputes;
• prevent fraud and abuse; and
• enforce agreements.

We may retain certain data even after account deletion where required for legal, payment, or security purposes.

Your information may be processed in the United States and other countries.

Where required, we implement safeguards to support lawful transfers.

We implement reasonable safeguards to protect data, but no system is completely secure.

You are responsible for keeping your credentials secure.

Depending on your location, you may have rights to:

• access, correct, or delete data;
• restrict or object to processing;
• request portability;
• withdraw consent; and
• lodge complaints with regulators.

You can also manage data directly within Audeez.

To exercise rights, contact admin@audeez.com.

Audeez is not intended for children under 13. We do not knowingly collect data from children under 13.

We may update this policy from time to time. Continued use means you accept updates where permitted by law.